Refund and Returns Policy

All in-Lite products are shipped by the manufacturer (in-Lite) directly. Please note that FedEx and UPS are experiencing longer than usual shipping times due to the COVID-19 pandemic. 

 

Shipping & Returns

We offer free shipping on all continental US orders over $500. Products are shipped by in-Lite via USPS, FedEx Ground, and UPS.

Returns

We accept most unused and unopened items within 30 days of the ship date. Customers are subject to a 30% re-stocking fee. The product and packaging must be completely new to ensure the item can be resold to another customer. Shipping to and from will not be refunded.

If an item is damaged or defective, please contact us. Return shipping will be refunded for items found to be damaged or defective after inspection by in-lite Design Corporation.

We are NOT responsible for lost return packages and recommend you insure and track your packages. We do not cover return shipping charges. You are welcome to use the shipping method of your choice.

Please address all returns to the following:

in-lite Design Corporation Returns

291 Airport Industrial Rd.

Ypsilanti, MI 48198

 

Before returning items, you must contact us to receive your accompanying PO# which must be written on the return label. Without this PO# we CAN NOT complete your return!

Refunds

You will receive an email notification from us when we receive and process your return. Please note that any original Shipping Costs will not be refunded. Please allow up to 20 days for your return to be processed.

 

Exchanges

At this time, we can only process exchanges for the same item.

Last updated November 15, 2022

Christie DeHaan
Christie DeHaan

Left us a 5 star review

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Christie DeHaan
June 13, 2023

Had a great experience going to The Outdoor Store!! The way everything is displayed really helped me pick out exactly which type of decking and lights I wanted. The staff there was super helpful and friendly. Highly recommend checking them out!

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Charles Scott
September 22, 2022

They just completed our covered deck yesterday and we could not be happier with the finished product. It is more beautiful that we had envisioned. The crews that came were professional, friendly, did excellent work, and cleaned up each day before they left. The quality of craftsmanship it just outstanding!!!!

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David McClain
October 27, 2022

The personnel at the outdoor store were very helpful in helping us decide to get the flooring for our outside deck and railing also very professional.Excellent materials and service

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Ryan Lindeman
March 15, 2023

After several comparisons for deck, rail, and screen needs, this is the place that rose to the top. And they delivered! Quality product, quality installation, and good pricing. But most of all, the communication, follow-up, and customer service were exceptional. They know their stuff.

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Christopher Miller
October 30, 2022

Good honest and productive conversations concerning our deck with John and Craig. they were very helpful with our product selection!

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Randy Wilson
April 4, 2023

Easy to work with, fair pricing and quality work.

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James Whitlow
February 27, 2023

I am installing a accent wall in my home & had ordered the material over a month ago from another local supplier & sadly the order was not delivered. I found out about the Outdoor Store in Crestwood & they told me they could get me the same product for the same price. Jon processed the order & a week later I had my material in hand. Can't beat that. Outstanding customer service.

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Randall Milburn
October 31, 2022

Very informative and helpful.

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Tracey Nettles
June 3, 2023

My deck was rotting so it was a tear down and rebuild. It turned out fabulous. My favorite part of this house is the outdoor space. All maintenance free and it’s beautiful. I was able to find planters and ways to hang hummingbird feeders that worked on the deck. It’s so beautiful. They were punctual and cleaned up the areas after they worked on it.

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G Rudolph
March 26, 2024

Good prices, People that know thier products.

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Robert Boyd
May 26, 2023

I've been getting the best deals and service on composite decking ,speak to John for assistance with your decking and railing. Great customer service.

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Anthony Terry
April 19, 2023

The Outdoor Store is great customer service quality products they even come out to the customers house in make sure the product is good for the customer and they are satisfied. They are quick about getting the material to your residents. They very professional about there products and knowledgeable about them as well.